Apr 21, · The aim of the study is to identify the factors affecting students’ satisfaction and performance regarding online classes during the pandemic period of COVID–19 and to establish the relationship between these variables. The study is quantitative in nature, and the data were collected from respondents through online survey who were studying the business management (B.B.A or Overall, this dissertation demonstrates that firms’ performance is correlated when they are inter-connected in a supply chain network. When predicting a focal firm’s performance, there are valuable signals from other firms in the same network even beyond direct ties, and effectively extracting such signals using machine learning methods can Dissertation Defense Presentation 1. A Phenomenological Inquiry of the Entrepreneurial Orientation Phenomenon Based on the Lived Experiences of Founder-Owners of Private Companies Dissertation Oral Defense Submitted to Northcentral University Graduate Faculty of the School of Psychology in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY Timothy G.
Project Management Dissertation Topics and Titles - Research Prospect
The study is quantitative in nature, and the data were collected from respondents through online survey who were studying the business management B. A or hotel management courses in Indian universities. Structural equation modeling was used to analyze the proposed hypotheses. The results show that four independent factors used in the study viz. For educational management, these four factors are essential to have a high level of satisfaction and performance for online courses.
Coronavirus is a group of viruses that is the main root of diseases like cough, cold, sneezing, fever, and some respiratory symptoms WHO, Coronavirus is a contagious disease, which is spreading very fast amongst the human beings. COVID is a new sprain which was originated in Wuhan, China, in December As of March , according to the MoHFW, a total of confirmed COVID cases Indians and 47 foreign nationals had been reported in India Centers for Disease Control and Prevention, Officially, no vaccine or medicine is evaluated to cure the spread of COVID Yu et al.
School closures in response to the COVID pandemic have shed light on several issues affecting access to education. COVID is soaring due to which the huge number of children, adults, and youths cannot attend schools and colleges UNESCO, Bridge reported that schools and colleges are moving towards educational technologies for student learning to avoid a strain during the pandemic season. UNESCO recommends distance learning programs and open educational applications during school closure caused by COVID so that schools and teachers use to teach their pupils and bound the interruption of education.
Therefore, many institutes go for the online classes Shehzadi et al, customer satisfaction and business performance dissertation. E-learning is defined as a new paradigm of online learning based on information technology Moore et al. In contrast to traditional learning academics, educators, and customer satisfaction and business performance dissertation practitioners are eager to know how e-learning can produce better outcomes and academic achievements, customer satisfaction and business performance dissertation.
Only by analyzing student satisfaction and their performance customer satisfaction and business performance dissertation the answer be sought. Results of the studies show that the students perform much better in online learning than in traditional learning. Henriksen et al. In the past, several research studies had been carried out on online learning to explore student satisfaction, acceptance of e-learning, distance learning success factors, and learning efficiency Sher, ; Lee, ; Yen et al.
The Course Design refers to curriculum knowledge, program organization, instructional goals, and course structure Wright, Hence, to prepare these courses for online learning, many instructors who are teaching blended courses for the first time are likely to require a complete overhaul of their courses Bersin, ; Ho et al.
SEEQ is considered one of the methods most commonly used and embraced unanimously Grammatikopoulos et al. Feedback is defined as information given by lecturers and tutors about the performance of students. Christensen studied linking feedback to performance and introduced the positivity ratio concept, which is a mechanism that plays an important role in finding out the performance through feedback.
It has been found that prompt feedback helps in developing a strong linkage between faculty and students which ultimately leads to better learning outcomes Simsek et al. They pin pointed that the student expectation is important. However, when the expectations are students is not fulfilled then it might lead to lower leaning and satisfaction with the course.
As the pandemic compelled educational institutions to move online with which they were not acquainted, including teachers and learners. The students were not mentally prepared for such a shift. Therefore, this research will be examined to understand what factors affect students and how customer satisfaction and business performance dissertation perceived these changes which are reflected through their satisfaction level.
This paper is structured as follows: The second section provides a description of theoretical framework and the linkage among different research variables and accordingly different research hypotheses were framed. The third section deals with the research methodology of the paper as per APA guideline. The outcomes and corresponding results of the empirical analysis are then discussed.
Lastly, the paper concludes with a discussion and proposes implications for future studies. Some of the studies believe that there are four approaches to achieve a goal, i. Hence, following section discuss about the relationship between different independent variables and dependent variables Fig. Suppose the teacher delivers the course effectively and influence the students to do better in their studies, customer satisfaction and business performance dissertation.
In that case, this process leads to student satisfaction and enhances the learning process Ladyshewsky, Furthermore, understanding the need of learner by the instructor also ensures student satisfaction Kauffman, Hence the hypothesis that the quality of instructor significantly affects the satisfaction of the students was included in this study.
Learning style is essential for effective course design Wooldridge, While creating an online course design, it is essential to keep in mind that we generate an experience for students with different learning styles. Similarly, Jenkins, customer satisfaction and business performance dissertation, highlighted that the course design attributes could be developed and employed to enhance student success.
The emphasis in this study is to understand the influence of prompt feedback on satisfaction, customer satisfaction and business performance dissertation. Prompt feedback enhances student learning experience Brownlee et al. Prompt feedback is the self-evaluation tool for the students Rogers, by which they can improve their performance. Eraut highlighted the impact of feedback on future practice and student learning development.
Hence the hypothesis that prompt feedback significantly affects satisfaction was included in this study. Expectation is a crucial factor that directly influences the satisfaction of the student. It is possible to recognize student expectations to progress satisfaction level ICSB, Finally, the positive approach used in many online learning classes has been shown to place a high expectation on learners Gold, and has led to successful outcomes.
Hence the hypothesis that expectations of the student significantly affect the satisfaction was included in this customer satisfaction and business performance dissertation. Zeithaml describes that satisfaction is the outcome result of the performance of any educational institute.
Quality interactions between instructor and students lead to student satisfaction Malik et al. Teaching quality and course material enhances the student satisfaction by successful outcomes Sanderson, Satisfaction relates to the student performance in terms of motivation, learning, assurance, and retention Biner et al.
Mensink and King described that performance is the conclusion of student-teacher efforts, and it shows the interest of students in the studies. Singh et al. Farooq et al. Hence the hypothesis that satisfaction significantly affects the performance of the students was included in this study.
Sibanda et al. According to this theory, students perform well if they know about factors that impact on their performance, customer satisfaction and business performance dissertation. Regarding the above variables, institutional factors that influence student satisfaction through performance include course design and quality of customer satisfaction and business performance dissertation instructor DeBourgh, ; Lado et al, customer satisfaction and business performance dissertation.
In this cross-sectional study, the data were collected from respondents who were studying the management B. A and hotel management courses. The purposive sampling technique was used to collect the data. Descriptive statistics shows that The percentage of male students is almost double in comparison to females. The ages of the students varied from 18 to The research instrument consists of two sections.
The first section is related to demographical variables such as discipline, gender, age group, customer satisfaction and business performance dissertation, and education level under-graduate or post-graduate. The second section measures the six factors viz. The scale consists of seven items. Four items were adapted from Bangert, and one item was taken from Wilson et al. The scale consists of six items.
These variables were accessed on a five-point likert scale, customer satisfaction and business performance dissertation, ranging from 1 strongly disagree to 5 strongly agree. Only the students from India have taken part in the survey. For full details of the questionnaire, kindly refer Appendix Tables 6.
The study used a descriptive research design. In this cross-sectional research the respondents were selected through judgment sampling. They were informed about the objective of the study and information gathering process. They were assured about the confidentiality of the data and no incentive was given to then for participating in this study.
The information utilizes for this study was gathered through an online survey. The questionnaire was built through Google forms, and then it was circulated through the mails. The data were collected in the pandemic period of COVID during the total lockdown in India. This was the best time to collect the data related to the current research topic because all the colleges across India were involved in online classes.
Therefore, students have enough time to understand the instrument and respondent to the questionnaire in an effective manner. A total of questionnaires were circulated, out of which the students returned Thirty responses were not included due to the unengaged responses. Finally, questionnaires were utilized in the present investigation.
Male and female students both have taken part to fill the survey, different age groups, and various courses, i. To analyze the data, SPSS and AMOS software were customer satisfaction and business performance dissertation. First, to extract the distinct factors, an exploratory factor analysis EFA was performed using VARIMAX rotation on a sample of Results of the exploratory analysis rendered six distinct factors. These six factors explained To validate the factors extracted through EFA, the researcher performed confirmatory factor analysis CFA through AMOS.
Finally, structural equation modeling SEM was used to test the hypothesized relationships.
What is CUSTOMER SATISFACTION RESEARCH? What does CUSTOMER SATISFACTION RESEARCH mean?
, time: 3:40Dissertation Defense Presentation
CUSTOMER SATISFACTION. According to Evans and Dean (), the customer is the judge of quality. Understanding customer needs, both current and future and keeping pace with changing market require effective strategies for listening to and learning from customers, measuring their satisfaction relative to competitors and building relationships Dissertation Defense Presentation 1. A Phenomenological Inquiry of the Entrepreneurial Orientation Phenomenon Based on the Lived Experiences of Founder-Owners of Private Companies Dissertation Oral Defense Submitted to Northcentral University Graduate Faculty of the School of Psychology in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY Timothy G. Overall, this dissertation demonstrates that firms’ performance is correlated when they are inter-connected in a supply chain network. When predicting a focal firm’s performance, there are valuable signals from other firms in the same network even beyond direct ties, and effectively extracting such signals using machine learning methods can
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